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Shipping Information

At Slimwave Technologies, we're committed to delivering your professional wellness equipment safely and efficiently to locations across North America, the Caribbean, and Europe.

Shipping Regions

We currently ship to:

  • North America: Canada and United States
  • Caribbean: All major Caribbean nations
  • Europe: European Union countries and select European nations

Free Shipping

We offer free shipping on all orders across Canada and the USA. International shipping rates will be calculated at checkout based on your location and order size.

Processing Time

Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

Delivery Times

  • Canada & USA: 3-7 business days
  • Caribbean: 7-14 business days
  • Europe: 7-14 business days

Delivery times may vary based on location and customs processing for international orders.

Professional/Bulk Orders

For spas, clinics, and wellness centers placing bulk orders, please contact us directly at info@slimwave.ca or call 514-571-5811 for customized shipping solutions and potential expedited delivery options.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your shipment's progress.

International Orders & Customs

For orders shipped outside Canada and the USA, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and vary by destination.

Damaged or Lost Shipments

All shipments are fully insured. If your order arrives damaged or goes missing in transit, please contact us immediately at info@slimwave.ca with your order number and photos (if applicable). We'll work quickly to resolve the issue.

Questions?

For shipping inquiries, please contact our customer support team:

  • Email: info@slimwave.ca
  • Phone: 514-571-5811